When it comes to digitizing their marketing and sales activities, industrial firms have long lagged behind retailers and other B2C operators, but this is about to change. With the COVID-19 epidemic driving workers to stay at home and reducing in-person interactions, digital solutions for customer outreach and support are now critical.
In fact, a recent poll found that when making a transaction, two-thirds of B2B clients choose remote human support or digital self-service. Furthermore, multichannel sales were equally or more effective than traditional approaches, according to 80% of B2B leaders.
The purpose of digital transformation is to assist firms in adapting to and being resilient in the face of competitive pressures, changing consumer expectations, and even global disasters.
Companies that are adaptable, with growth mindsets and a desire to stay relevant with ever-changing technology, are the ones who succeed in digital transformation.
Because digital is both the future and the present, there is no better moment to evaluate how your company might progress toward full digital transformation. This article covers seven major ways that organizations may use Microsoft Dynamics 365 business apps to support their digital transformation.
What exactly is dynamics 365?
Microsoft Dynamics 365 is a cloud-based business application package. Dynamics 365 products, ranging from CRM apps like Marketing and Sales to the ERP solution Business Central, may be utilized together or separately to provide a unified experience throughout the company’s work activities.
Dynamics 365 apps may be used immediately and effectively out of the box, or they can be modified to match the specific needs of a business. Other Microsoft products, such as Office 365, Microsoft 365 products, and the Power Platform, integrate effectively with Microsoft Dynamics 365 apps to improve company productivity, communication, analytics, and automation.
Using the Cloud-based enterprise resource planning (ERP) system, Microsoft Dynamics solutions may help you make smarter decisions and improve your organization.
It offers a cross-functional platform for integrating disparate business operations, synchronizing with business partners, and obtaining enterprise-wide accurate data and reports.
Dynamics 365 Advantages
Users gain a connected view of data intelligence on customer records, transactions, behaviors, and preferences, as well as information about inventory, orders, and predictive and shipping, insight tools for decision-makers, by combining Dynamics 365 CRM and ERP with Microsoft’s productivity applications.
The most significant advantage of Dynamics 365 is its close interaction with other Microsoft business software.
Dynamics 365 delivers more advantageous connectivity with sister products than other CRM systems, which rely on third-party plug-ins, for businesses that rely significantly on Office 365 and Outlook, or that operate operations on Azure.
Microsoft is also expanding its library of third-party applications for use with Dynamics 365 via the AppSource marketplace. A similar user interface (UI) throughout Microsoft’s range of business software allows for faster training and increased productivity.
Conclusion
As technology evolves, several sorts of transformations gain and lose prominence. Following trend is a wonderful approach to learning how you may better your own digital transformations and prepare for industry developments.
The trendiest trends in digital transformation right now all point to one thing: improving the consumer and employee experience.
Although many people, particularly employees, are concerned that certain technology is being developed to replace humans, significant digital transformations utilize technology that supplements human effort.
AI, RPA, 5G, mobile development, Microsoft Dynamics 365, and tailored user experiences are all examples of digital transformation trends that aim to work alongside people to improve communication and reduce repetitive work.
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